Currently, the IT infrastructure of Hangzhou Telecom consists of over 500 units of network devices (inclusive of Cisco, Huawei etc.) and nearly 200 units of servers (such as IBM and HP brands) on which plenty of databases (such as Oracle, Sybase) and applications are running to support various businesses. The management of various kinds of network devices and systems brings great challenges to operation staff of Hangzhou Telecom. In that case, Hangzhou Telecom needs to set up a centralized operation and management system, which is of sounded function, advanced technology and easy to use, to meet the increasing requirements of management and maintenance and to meet the objective of centralized management and maintenance, so as to improve operation quality and provide a stable infrastructure for business development.

In that circumstance, ITManager is deployed. It helps to realize the operational requirement of multi-business, multi-manufacturer and multi-technology and achieve the following goal: